Refund policy

Return & Refund Policy

At dielle.us, we want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.

1. Return Eligibility

You can request a return for store credit only or exchange within 14 days of receiving your order.

Items must be unused, undamaged, and in their original packaging.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain products like custom or special-order items may not be eligible for return.

3. Return Process

To start a return, please contact our support team at info@dielle.us.
Once your return request is approved, we’ll provide you with the return instructions and shipping address.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We offer a14-day return window for exchange or store credit only. Please note that we do not offer refunds. All approved returns will be issued a store credit within 3-5 business days.

5. Damaged or Wrong Items

If your order arrives damaged or incorrect, please email us at info@dielle.us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or full refund.

6. Contact Us

For any return or refund questions, feel free to reach out At:
📧 Email:  info@dielle.us